Terms and Conditions

Effective date: 14th July 2025

These Terms and Conditions (“Terms”) govern your use of the Univa Care Platform and associated services (“Services”) provided by Univa Health Ltd (“Univa”, “we”, “our”). By registering an account, accessing, or using any part of the Services, you agree to be bound by these Terms. If you do not agree to them, you must not use our Services.

1. About Univa

1.1 Univa Health Ltd is a UK-registered digital health provider supporting individuals with eating disorders and their carers through evidence-based digital tools, clinician support, and therapy.

1.2 We are not a crisis or emergency care service. If you require urgent help, immediately contact 999 or attend your nearest A&E department.

2. You may use the Services if you meet the eligibility criteria below for the specific product

2.1 General Requirements (All Services)

You must:

• Be a UK resident with internet access and a valid email address;
• Have the legal right and capacity to use digital health services;
• Be using the Services for yourself or as a carer for someone with an eating disorder, with appropriate permissions.

In addition, the individual experiencing eating disorder symptoms must:

• Have symptoms consistent with Anorexia Nervosa or restrictive eating habits (diagnosed or undiagnosed);
  • Have experienced symptom onset within the past 3 years;
  • Have a Weight-for-Height of 85% or above, or a BMI of 17 or higher;
  • Not have a primary diagnosis of Obsessive Compulsive Disorder (OCD), Psychotic Disorder, Bipolar Disorder, substance misuse, or diabetes;
• Not be experiencing rapid weight loss or symptoms of starvation syndrome;
• Be living in a stable home environment;
• Not have a current or historical risk of suicide or self-harm;
• Not have a primary diagnosis of Bulimia Nervosa, Binge Eating Disorder, or Avoidant/Restrictive Food Intake Disorder (ARFID).

If you do not know your weight or BMI, there will be an opportunity to discuss this confidentially in your first clinical session. This helps us understand whether our service is appropriate and safe for your needs.

2.2 Univa Essentials and Univa Comfort

These services are available to:

• Carers of individuals with eating disorders who are aged 13 or over;
• Individuals with eating disorders who are aged 13 or over, provided that a carer is also involved.
• For children under the age of 13, access to support is provided through the carer’s plan only, to ensure age-appropriate guidance and care.

2.3 Univa Therapy

• This service is available to carers and individuals aged 12 to 30 experiencing symptoms of Anorexia Nervosa or restrictive eating.
• An initial suitability call is required before offering the first session. This allows Univa to ensure that digital therapy is safe and clinically appropriate for the individual.
• If you are:
  • Aged 12–17: sessions will be delivered to both you and your parent/carer together;
  • Aged 18–30: you may access therapy individually or with your parent/carer together, depending on clinical judgement and your preferences.

2.4 Consent for Under-18s

If you are under 18:

• You must be at least 13 and have verified consent from a parent or legal guardian; or
• If aged 16 or over, you may be assessed by a clinician as having sufficient capacity to consent independently under the Gillick competency framework.
• We may seek to verify consent or assess competence through conversations with you, your parent/guardian, or your referring clinician. If consent or competence cannot be verified, we may be unable to proceed with service provision.

2.5 If you access the Services from outside the UK, you do so at your own risk. You are responsible for complying with local laws. You agree that English law governs these Terms, and that any dispute must be heard exclusively by the courts of England and Wales. We will need to assess if we can safely work with you, so please contact us for further details. You must inform us if moving/staying abroad whilst engaging in Univa Therapy sessions and take responsibility to provide emergency contact numbers in the country you are residing in/staying in.

2.6 You may not use the Services for commercial, research, or resale purposes without our written consent.

3. Services offered

3.1 Our services include:

• Univa Essentials: Self-guided care modules and AI-powered digital coaching.
• Univa Comfort: Essentials + unlimited monthly text messaging with a Univa healthcare professional.
• Univa Therapy: Univa Comfort + video sessions with an eating disorder specialist.

3.2 Access to Services may be:

• Self-funded;
• Paid for by a third party (e.g., NHS or private healthcare);
• Provided free as part of a pilot.

3.3 We may offer you access to certain new features (“Beta Services”) on a preview basis at no additional cost. You will be notified and may opt-in. Beta Services are provided “as is” with no guarantee of availability, reliability, quality or performance. Notwithstanding anything to the contrary in the Terms and to the extent permitted by law, we disclaim all warranties for Beta Services, including any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose.

3.4 You use the Services at your own risk. While we take all reasonable steps to provide a safe, secure, and clinically appropriate environment, the nature of digital health services means we cannot guarantee specific outcomes or uninterrupted access. You are responsible for how you engage with the Services, and for any decisions or actions you take based on the content, guidance, or communications provided. Univa is not liable for any loss, injury, or damage resulting from your use of the Services, except where required by law.

4. Emergency Use Limitation

4.1 The Univa Platform and its Services is not suitable for emergencies or acute crisis care. If you are in danger, thinking of harming yourself or others, or need urgent mental or physical health support, call 999 or go to A&E. Do not delay. For under-18s, inform a trusted adult immediately so they can get you help. Our Services are not monitored in real time and our clinicians do not operate 24/7. Any messages or therapy sessions should be treated as non-urgent communications.

5. NHS and Private Referrals

5.1 If referred via an NHS or private healthcare provider:

• Your access may be funded by that referring organisation;
• You will receive only the services authorised by that organisation;

5.2 Records may be shared with your referring care team in accordance with our Privacy Notice.

5.3 If any terms differ between Univa and your referring organisation’s terms, the latter shall prevail.

6. Univa Therapy

6.1 All of our healthcare professional therapists are self-registered with the Health and Care Professions Council (HCPC) and/or accredited by the British Association for Behavioural and Cognitive Psychotherapies (BABCP) and/or British Association for Counselling and Psychotherapy (BACP). They are DBS checked and individually insured (professional liability insurance). Univa checks all of the above to make sure you have the best experience.

6.2 When you sign up to using our Univa Therapy Service, we will match you with the therapist that we believe will be best suited to your needs but we cannot guarantee that we will make a suitable match. If you have a particular preference regarding a therapist, one of our senior clinicians may reach out to you to understand your wishes and the reasons for your preference. We will try our best to accommodate your wishes, when is it appropriate to do so and when we are able to. Our priority is to match clinical needs to therapist expertise. We will do our best to signpost you to other services if we are unable to support you. Both you and your therapist have the right to request that you are re-matched to an alternative therapist.

6.3 In order to provide our members with the best tailored care, our therapists use regular clinical supervision. Therapists may discuss members confidentially with a therapist colleague but without sharing personal data.

6.4 We also carry out spot checks of clinical records to monitor quality of care. You can request access to the notes taken by your therapist during your sessions (“Therapist Notes”), but Therapist Notes are the property of Univa.

6.5 Refer to Section 21 on Clinical Limitations of our Services

7. Safeguarding and Risk Management

7.1 Univa takes the safety and wellbeing of its members seriously. Our clinicians follow standard safeguarding protocols aligned with NHS and social care guidelines. If during the course of providing services we become concerned about your welfare, or the welfare of another individual, we may be required to break confidentiality to share relevant information with emergency services, safeguarding bodies or your registered GP. Wherever possible, we will inform you before doing so. If you are under 18, a safeguarding lead may also contact your parent or guardian as part of this process.

8. Confidentiality

8.1 Confidentiality of your information is very important to us. However, there are limited circumstances in which your therapist has a legal, professional or ethical obligation to provide information to a third party, such as in safeguarding and risk management cases where someone is at risk of being harmed in some way (see Section 7).

8.2 If you are referred to us by another health professional we will inform them that you are working with us. Other than in the circumstances detailed in section 8.1 above, we will only share any more detailed information with your consent.

8.3 We may use data you provide as part of receiving the Service to help ensure you receive the best possible care. Senior clinicians may view Therapist Notes and other relevant data for ensuring clinical excellence or for safeguarding purposes.

8.4 To ensure connected care with our partners, any concerns or complaints will be investigated and reported back to them.

9. Fees and payment for Self-funded members

9.1 Subscription and therapy session fees are outlined on our website univa.health. All prices include VAT unless stated.

9.2 You are responsible for any excess not covered by insurance or a third-party funder.

9.3.1 The cost of each therapy session booked will be charged to your debit card or credit card details no later than 48 hours before the start of your session.

9.3.2 We may change the price of our Services at any time, but we will always give you at least 30 days’ notice. If you do not wish to pay the amended price, you may cancel your membership as described in section 10.

9.4 Payment is processed securely via a third party payment processing provider (e.g. Stripe) and your use of such third party’s services is subject to their terms and conditions. We do not process or store any of your financial information. 

9.5 You are responsible for any third-party transaction fees (e.g. international card charges).

9.6 Where therapy services are paid by a private health insurance provider, you remain responsible for ensuring coverage and obtaining any pre-authorisations. Univa does not liaise directly with insurers and cannot guarantee that your chosen service is reimbursable. Any fees not paid by your insurer remain your responsibility.

10. Cancellations and refunds

10.1 You can cancel your subscription at any time through your account settings on the Univa website univa.health. If you cancel partway through a billing cycle, we do not provide partial refunds.

10.2 Therapy sessions cancelled with at least 48 hours’ notice are refunded. If you cancel with less than 48 hours’ notice, or do not attend your appointment without informing us, the cost of the session will be charged in full. This policy ensures our therapists’ time is respected and allows appointments to remain available for other members in need. Please note that cancellation fees may not be covered by your insurer, so we recommend checking your insurance policy for details. 

10.3 If you are using our Services through a private healthcare organisation to fund your appointments, the private healthcare organisation may not provide cover for missed or late notice cancellations of sessions. You will be responsible for the payment of any fees (full or part thereof) or excess amount not covered by the private healthcare organisation.

10.4 If you intend to use a third party to fund your appointments, you will be responsible for any payment of any fees (full or part thereof) or excess amount not covered by any such third party.

10.5 We may use the direct debit or credit card details you’ve provided to collect cancellation or no-show fees, and other fees that you are liable for. Where a direct debit is required, failure to set up a direct debit may lead to us suspending or cancelling your access to the Univa Service. If you are having problems setting up your direct debit, please let us know as soon as possible.

10.6 If your therapy session is cancelled by the Univa therapist or the Univa Service experiences an outage, you will not be charged for the therapy session. If you are charged in error, you may request a refund by contacting support@univa.health within 14 days. No compensation is provided for lost time or inconvenience. 

10.7 Univa is not liable for failure caused by your device or internet connection.

11. Membership

11.1 Members need to register at univa.health to access the Univa Service, including to register for and attend sessions with our therapists. We are required to collect some personal information about you in order for us to work with you safely and effectively. You cannot start therapy or otherwise use the Service until we have these details. You are responsible for ensuring that any information that you provide to us is accurate and up to date.

11.2 You agree not to create an account to use the Univa Service or otherwise use our Website or App if you have been previously removed by, or if you have been previously banned by us.

11.3 Univa has the right to remove or deny entry to the Service to any individual and we reserve the right to disable or delete that member’s account.

11.4 We have a zero-tolerance approach to all forms of offensive and discriminatory behaviour. You may be unable to access our Services if staff/therapists experience such types of behaviour in their interactions with you.

11.5 Your right to use the Service is personal to you and you are not allowed to give this right to another person. Your right to use the Service does not stop us from giving other people the right to use the Service. You agree that you have no rights in or to any portion of the Service other than the right to use the Service in accordance with the Terms.

11.6 You must keep your login details confidential. If you believe your account has been compromised, contact us immediately. We take reasonable steps to protect your data, in accordance with our Privacy Policy.

12. Restrictions and user content

12.1 The materials and content comprising the Service belong to us, or our third party licensors and, subject to your payment in accordance with section 9, we give you permission to use these materials and content for the sole purpose of accessing and using the Service in accordance with the Terms.

12.2 Any material you upload, submit or contribute to the Service in order to help match you with a therapist or use any other features we offer in the app experiences of Univa Essentials, Univa Comfort and Univa Therapy (“User Content”) must comply with the Rules of Acceptable Use in section 13 below and any other content standards that we notify you of from time to time.

12.3 By submitting User Content to the Service, you confirm and agree that:

• the User Content complies with the Rules of Acceptable Use in section 13;
• you are responsible for backing up and securing your User Content; and
• you have the right to use and submit your User Content to the Service.

12.4 As between Univa and you, you are the owner or licensee of your User Content. By submitting User Content to the Service, you give us permission to use and store such User Content (anywhere in the world and on a perpetual and royalty-free basis) to maintain, provide, develop and improve the Service and other products and features we may offer from time to time (including by sharing the User Content with our third party partners for data analysis). This is carried out with strict access controls and policies in place to protect your privacy – please read our Privacy Promise for further information on how we process and protect your personal data.

13. Rules of acceptable use

13.1 In addition to the other requirements within these Terms, this section describes specific rules that you must follow when using the Service (the “Rules of Acceptable Use”).

13.2 When using the Service, you shall not:

• circumvent, disable or otherwise interfere with any security related features of the Service or features that prevent or restrict use or copying of the content or materials accessible via the Service;
• give any false or misleading information or permit another person to use the Service under your name or on your behalf;
• impersonate any person, or misrepresent your identity or affiliation with any person or give the impression they are linked to us, if this is not the case;
• use the Service other than for its intended purpose as set out in these Terms;
• use the Service if we have suspended your access to it, or have otherwise banned you from using it;
• modify, interfere, intercept, disrupt or hack the Service or collect any data from the Service other than in accordance with these Terms;
• misuse the Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which would harm the Service or the equipment of any user of the Service, or using any automated system, including without limitation “robots”, “spiders” or “offline readers” to access the Service in a manner that sends more request messages to the Service than a human can reasonably produce in the same period of time;
• submit or upload any User Content:
  • containing personal information (including images or voice clips) of people without their consent. If you upload any User Content containing personal information of anyone under the age of 18, you confirm that you are their parent or guardian and consent, or that you have the permission of their parent or guardian to do so; or
  • in respect of which you do not hold appropriate usage rights; or
  • submit or upload any User Content which in our reasonable opinion is:
    • defamatory to any person, deceptive, obscene, offensive, harmful or inflammatory;
    • bullying, insulting, threatening, intimidating or humiliating;
    • promoting or depicting sexually explicit material, violence, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or is otherwise prejudicial to human dignity;
    • material depicting child sexual abuse; and/or
    • unlawful in any way or in breach of another party’s rights (including intellectual property rights), or advocating, promoting or inciting any party to commit or assist any unlawful or criminal act.

13.3 If you fail to comply with the Rules of Acceptable use, we may take all or any of the following actions (with or without notice):

• immediate, temporary or permanent withdrawal of your right to use the Service;
• issuing of a warning to you;
• legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; and/or
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

These actions are not limited and we may take any other action we reasonably deem to be appropriate.

14. Communication

Communications about the Service

14.1 We have 3 types of communications:

• Those that are specific to you and tailored for you based on your interactions with Univa and the Service. We will never include any sensitive personal information in these communications – instead you will be notified that there is a message waiting for you on the Univa app. These messages may also be sent by email and through in-app notifications and are an essential part of our service.
• Messages from our care team to understand your requirements, match you to a therapist and support with any questions once you have started a Service. These messages are an essential part of our service.
• ‘Of interest’ messages – this is information that we think you might want to read, like a story about another member or an update about Univa. We will only send you these messages if you have ‘opted in’ to them. You can opt out of these by clicking the unsubscribe link at the bottom of the ‘you might be interested in’ email

14.2 We will contact you through either email or the Univa app. We are bound by laws that control what and how we can communicate to you.

14.3 We value hearing from our users, and are always interested in learning about ways we can improve the Univa experience. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.

Communications about these Terms of Service

14.4 If you need to contact us in relation to the Terms or any other document mentioned in them, please email us at info@univa.health.

14.5 If we have to contact you about these Terms, we will do so by writing to you at the email address associated with your account or by other legally permitted means. Please ensure your details are kept up to date. When we use the words “writing” or “written” in these terms, this includes emails.

15. App store terms

15.1 This section 15 applies when you download and use our App.

15.2 These Terms set out the terms of your agreement with us, and do not apply to your relationship with Apple Inc, Google Ireland Limited or any other provider of an app store or distribution platform (an “App Store”) from which you download the App (the “Store Provider”).

15.3 Univa, and not the Store Provider, will be solely responsible for the Service, any content that Univa makes available through the Service and any support or maintenance in respect of the Service. The Store Provider will have no obligation to provide any maintenance or support services with respect to the Service.

15.4 Univa, not the Store Provider, will be solely responsible if the Service does not comply with any warranties or other promises (including any promises made in respect of its functionality, suitability or fitness for purpose). To the maximum extent permitted by law, the Store Provider will not be responsible to you for any claims in relation to the Service.

15.5 In the event of any claim that the Service infringes another person’s intellectual property rights, Univa, not the Store Provider, will be solely responsible for investigating, defending, settling or otherwise dealing with any such intellectual property infringement claim.

15.6 You acknowledge that you are not:

• located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and
• listed on any U.S. Government list of prohibited or restricted parties.

15.7 Each Store Provider (and members of its corporate group) is a third party beneficiary under these Terms and has the right to enforce these Terms against you.

16. Any issues

16.1 Sometimes we might have to suspend our service to deal with technical problems or make minor technical changes. These suspensions should be brief, but we will not be liable for any such periods of suspended service, or any losses incurred by you as a result of the suspension, irrespective of the length of that suspension.

16.2 Sometimes our therapists may be delayed or miss sessions for reasons they can’t control. If this happens, we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to receive a refund for any services you have paid for but not received.

16.3 We will not issue any refund if you are not able to use our Service because of technical issues with your equipment or your internet connection.

17. Important note on intellectual property rights

17.1 Univa is the owner or licensee of all intellectual property rights in the Service, including all Therapist Notes. These works are protected by copyright and other laws and treaties around the world. All such rights are reserved. Except as expressly set out in these Terms, Univa does not grant you any rights to or licenses in respect of the Service.

17.2 You may not copy, share, or reverse-engineer the platform or materials in the Service.

17.3 You retain rights to content you upload but grant Univa a royalty-free worldwide license to use it for service delivery and improvement.

18. Ending our relationship

Your right to end our relationship:

18.1 The Terms take effect from when you first use the Service and will remain in effect until terminated.

18.2 If at any time you do not feel that you can agree to the Terms or any changes made to the Terms or the Service, you must immediately stop using the Service.

18.3 You can cancel your membership at any time.

Our right to end our relationship:

18.4 If we determine that you have clearly, seriously or repeatedly breached the Terms, including, in particular, the Rules of Acceptable Use, we may suspend or permanently disable your access to the Service and/or terminate your membership. We may also disable or delete your account or terminate your membership if you repeatedly infringe other people’s intellectual property rights or where we are required to do so for legal reasons.

18.5 We may also withdraw the Service or terminate your membership for any reason as long as we give you at least 30 days’ written notice that we plan to do this.

What happens if you or we end our relationship:

18.6 We will stop providing services to you when one of us ends our contract.

18.7 If we suspend, disable or terminate your use of the Service or we withdraw the Service as described in this section 18, we may delete or modify any information we hold about you. You may also lose any rights you have to use the Service.

18.8 If you cancel your membership, we will retain your account data for 90 days to allow you to reactivate your account. After this period, your data will be managed as per our Privacy Notice. Please refer to our Privacy Notice for full details of data retention and deletion.

18.9 We will not offer you any other compensation for any losses incurred by you on our ending of your right to use the Service.

18.10 If we terminate your membership or you cancel your membership, you will still be responsible for paying any therapy sessions scheduled before your membership has been terminated or cancelled if this falls within the 48 hours of the start of the therapy session.

19. Our responsibility to you

19.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

19.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in the Terms is intended to exclude or limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or affect your statutory rights in the laws in your country of residence.

19.3 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but the maximum amount of our liability will be equal to the session fees or monthly subscription, or if applicable both, that you have paid Univa. We do not, however, exclude or limit our liability to you where it would be unlawful to do so.

19.4 Limits on liability. We will exercise reasonable care and skill in providing the Service to you but, due to the nature of the internet and technology, the Service is provided on an “as available” and “as is” basis. This means that we are unable to promise that your use of the Service will be uninterrupted, without delay, error-free, or meet your expectations and we do not give any commitment relating to the performance or availability of the Service in these Terms and, to the extent we are able to do so, we exclude any commitments that may be implied by law.

19.5 Security. We care about the integrity and security of your personal information and User Content. However, we cannot guarantee that unauthorised third parties will never be able to defeat our security measures or use your personal information or User Content for improper purposes.

19.6 Links to other websites. The Service may contain links to web sites that we do not own or control. We bear no responsibility for the content or practices of any such web sites or services.

20. Changes to the Service

20.1 We are constantly updating and improving the Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the internet and the Service.

20.2 In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Service, or feature relating to the Service (“changes to the Service”). These changes to the Service may affect your past activities on the Service and features that you use (“service elements”). Any changes to the Service could involve your service elements being deleted or reset.

20.3 You agree that a key characteristic of our Service is that changes to the Service will take place over time and this is an important basis on which we grant you access to the Service. Once we have made changes to the Service, your continued use of the Service will show that you have accepted any changes to the Service. You are always free to stop using the Service.

20.4 We will try, where possible and reasonable, to contact you to let you know about any significant changes to the Service.

21. Clinical Limitations

21.1 The Services provided through the Univa Care Platform are intended to support, not replace, the care provided by your GP, specialist clinician, or mental health team. While our healthcare professionals are qualified and experienced in eating disorder care, they operate within the limits of remote service delivery and cannot perform physical examinations or diagnostics that require in-person assessment.

21.2 The information, guidance, and therapeutic interventions offered through Univa are based solely on the information you choose to share. This means our clinicians may not have full visibility of your physical or mental health status. You are responsible for disclosing relevant medical history, medications, symptoms, or concerns that may affect your care.

21.3 Univa clinicians do not prescribe medication, conduct physical health checks, or provide medical certificates or legal reports. For any concerns involving physical symptoms, risk of self-harm, rapid deterioration, or complex comorbidities, you should seek in-person medical evaluation immediately.

21.4 The digital services we offer are not suitable for individuals requiring intensive or inpatient care, or those experiencing acute psychiatric crises. If your clinical needs exceed what can safely be delivered through our Services, we may refer or signpost you to alternative services and may limit or discontinue care through Univa for your safety.

21.5 While we make every effort to provide high-quality support, Univa does not guarantee therapeutic outcomes or recovery. Outcomes depend on a range of factors including engagement, motivation, comorbid conditions, and external support systems.

22. Changes to the documents

22.1 We have the right to change or amend the terms of this contract at any time, however we will notify you of such changes by way of updates to these terms on our website. It is your responsibility to regularly check these terms and make yourself aware of any changes.

22.2 Changes will usually occur because of new features being added to the Service, change in the law or where we need to clarify our position on something

23. Some necessary final details

23.1 Third party rights and transfer. This contract is between you and us. It is private and no one else has any rights to enforce its terms. All of our rights and obligations under the Terms are freely assignable or otherwise transferable by us in connection with a merger, acquisition or sale of assets, or by operation of law or otherwise.

23.2 Entire agreement. The Terms make up the entire agreement between you and Univa regarding your use of the Service. They supersede any prior agreements.

23.3 Invalidity. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

23.4 Delays. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment, and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date.

23.5 Disputes between us. If you are ever unhappy or dissatisfied by your experience on Univa you can always let us know at info@univa.health. In the unlikely event that we are not able to resolve a dispute informally, we will discuss and agree with you the most effective way of resolving the dispute

23.6 Governing law. These terms are governed by English law, and you can bring legal proceedings in the English courts.

23.7 If you have a complaint, contact us at complaints@univa.health. We aim to resolve issues quickly and fairly.

23.8 Contact Us at: 

Univa Health Ltd

Email: info@univa.health

Registered in England and Wales, Company No. 15541979

Registered Office: 303 Goring Road, Goring-by-Sea, Worthing, West Sussex BN12 4NX

We hope that you have a good experience on Univa and that we can help you on your journey towards recovery.